If you ordered multiple products in the same order, please send your intent to return to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the last product in the order. To return a product purchased from the Apple Store or cancel a service contract, please send your intent to return or cancel to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the product(s), or from the date of conclusion of the service contract. You have the right to cancel your order, return a product or cancel a service contract for any reason. You need to be at least 18 years old to place orders on the Apple Store. If you purchase a product via the Apple Store, these Terms apply to the sales contract between you and Apple along with the Privacy Policy and Terms of Use. You may contact Apple by mail at the registered address above, by freephone on 1800 92 38 98 from Mon-Fri 0900-2000, or by email at with any shopping experience, there are terms and conditions that apply to transactions at the Apple Store. To make it visually easier on both of us, we’ll refer to the Apple Online Store, the Apple Store mobile app and the Apple Contact Centre as the “Apple Store” and to Apple Distribution International Ltd. The Apple Online Store, the Apple Store mobile app and the Apple Contact Centre are operated by Apple Distribution International Ltd., which is a company incorporated in the Republic of Ireland with its registered office at Hollyhill Industrial Estate, Hollyhill, Cork, Ireland and with registered number 470672 at the Companies Registration Office of Ireland. We want to make sure you have a rewarding experience while you’re exploring, evaluating and purchasing our products on the Apple Online Store at, on the Apple Store mobile app or on the phone with the Apple Contact Centre. Thanks for shopping at the Apple Online Store. SALES & REFUND TERMS AND CONDITIONS (“TERMS”) Please contact your provider for more information. Returning your iPhone or iPad may not automatically cancel or reset your mobile account you are responsible for your mobile service agreement and for any applicable fees associated with your mobile account. Mobile providers have different service cancellation policies. iPhone and iPad returns - mobile service cancellation Please visit our Step-by-Step Guide to learn more about returns. Please visit Section 6 of our terms and conditions for comprehensive information about what items can be returned. Indicating this number clearly on the packaging of the goods you are returning will help ensure that your returns are processed quickly. On receipt of your e-mail, we will provide you with a Return Material Authorisation (RMA) number.
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